Prompt, reliable delivery is critical to our reputation and to customers’ operational continuity. We hold stocks of products in our UK warehouse, appropriate to customer demand, and provide fast turnaround on stock orders. A 24-hour delivery service can usually be offered to meet urgent demand. Please ask for details.
Our distribution centre in Liverpool is ideally placed for quick, reliable delivery to all parts of the UK and Ireland. The centre is run by our experienced team and gives us control and flexibility over distribution. It has COMAH (Control of Major Accident Hazards) lower tier status and offers some 5,500m2 of storage space and pallet store of 2,500 units. A regular safety audit is carried out by Bureau Veritas. Customers, including leading blue-chip pharmaceutical organisations, have also audited our facilities.
We have a dedicated integral storage area for flammable liquids, with capacity for up to 220 units, and heated area for handling temperature sensitive products. We also have a bulk powder handling facility enabling us to deliver by road tanker.
Our customers like dealing with us. We provide a personal, knowledgeable and reliable service and ensure we provide the right product at the right time. We have a 'can do' culture seeking to help customers with whatever challenge they face.
By understanding customers’ applications and the functionality needed, our technical sales team are able to identify and provide the best solution.
At our head office, our friendly and experienced team is available to answer calls and respond to questions quickly and effectively. By overseeing the process from order to delivery, the team is well placed to respond to any issues that arise. We are committed to personal contact, avoiding telephone queuing systems and voicemail as far as possible.